Zendesk
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
5001 - 10000
💰 Grant on 2019-09
Technical Account Manager
October 15
Zendesk
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
5001 - 10000
💰 Grant on 2019-09
Description
• Join Zendesk as a Technical Account Manager • Establish and maintain relationships with collaborators from CX teams • Develop and demonstrate a deep understanding of the customer’s CX landscape • Develop, maintain, and own the "Technical Roadmap" for each customer • Deliver proactive advice, demonstrations, and standard methodologies • Conduct regular operational reviews • Serve as a critical bridge between the customer and Zendesk product teams • Collaborate with our global Zendesk team
Requirements
• Bachelor’s degree in a related field or equivalent experience • Proven track record in a similar role, demonstrating technical competence and customer success • Bilingual proficiency in English and Mandarin • Certifications in relevant technical areas or project management
Benefits
• Flexible working arrangements • Collaborative workspaces • Stocked kitchens • Game spaces
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