Customer Support Network Engineer

19 hours ago

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Zenlayer

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bare metal cloud • global data centers • edge computing • Content Delivery Network • Managed Hosting

201 - 500

💰 Series C on 2022-01

Description

• Open tickets, diagnose, and resolve Tier 1 and Tier 2 issues with Zenlayer and clients’ networks. • Troubleshoot and resolve network congestion, routing changes, vendor issues • Configure, program, provision, top of rack switches and core L3 switches / routers and SDN services • Responsibility for the integrity of network infrastructure • Create/maintain/improve network support documentation and processes • Participate in on-call • Plan, research and design robust network architectures for any IT projects • Ensures the infrastructure is properly monitored within set thresholds and that alerts regarding net-work outages are addressed in a timely manner • Provide timely issue resolution by evaluating, tracking, escalating, managing all requests/problems reported

Requirements

• Minimum of 3 years networking experience and current CCNA certification (CCNP preferred or equivalent) • Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and VLAN / VXLAN • Experience supporting customer environments in a helpdesk/support capacity • Knowledge of SDN technologies like OpenFlow a plus • Experience with Juniper EX switches, Centec, Cisco switches • Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization • Ability to follow directions • Must possess excellent written/verbal communication skills and be a team player • Must be very personable with customer service skills • Able to solve complex technical problems while under pressure and interfacing with clients • Must have great organizational skills • Able to multitask, prioritize responsibilities, and meet tight deadlines • Ability to work in a fast-paced environment • Self-motivated and able to work independently with minimal supervision • Working knowledge of Microsoft Office Suite • Availability nights/weekends as needed • Fluent in Chinese Mandarin and English is a requirement

Benefits

• Competitive compensation package, including health, dental and vision insurance • Paid holidays • Vacation • Personal and sick days • 401(k) plan • Wellness benefits