Payment Operations Specialist

23 hours ago

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

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Zillion Technologies, Inc.

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Zillion Technologies, Inc. is a company specialized in guiding organizations through digital transformation processes by offering a broad range of technology services. Their expertise includes artificial intelligence, cloud services, automation, cybersecurity, and enterprise platform solutions. Zillion Technologies serves a diverse array of industries, providing personalized and scalable technology solutions to numerous Fortune 500 companies and major financial institutions. They focus on continuous innovation to help businesses overcome challenges in digital transformation, employing technologies like robotic process automation (RPA) and AI to bring about significant business improvements. With a strong focus on customer-centric solutions, Zillion Technologies is committed to driving digital transformation forward efficiently and effectively.

Cyber Security • Modernize Applications • Salesforce Services • Test Automation Solutions • AI/ML Driven Data Science

501 - 1000 employees

Founded 2002

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Payment Operations Specialist - Contract to Hire • Fully Remote Monday - Friday: - 8:30 AM - 5:00 PM, 30 minute lunch • This role requires a basic understanding of the ACH networks and foundational electronic payments and/or financial industry experience. • The Payments Operations Specialist I should develop a general knowledge of the Nacha Operating Rules and Guidelines, and applicable Federal Regulations to adhere to all nationally recognized electronic and faster payments standards. • This role will provide support in daily processing of wholesale, business banking and consumer looking to utilize these payment systems. • Task include answering calls through phone system, email and research requests, and daily reporting and processing tasks. • Additionally, this role should contribute to the development and improvement of all processes, as well as to the objectives of the team and business. • The specialist will frequently communicate with internal and external customers and prioritize the delivery of an excellent experience, using strong verbal and written communication skills and a basic level of technical skills. • ACH Responsibilities: Processing ACH Files, handling suspended files • Handles balancing of GL's/accounts related to ACH settlement. • Additional attention impacted customer files. • Inbound / outbound ACH research and error resolution situations.

🎯 Requirements

• High School diploma or equivalent required • Minimum 1 year of operations or financial industry experience • Banking or Financial experience required • Experience with MS Office Suite • Maintains a high level of accuracy • Excellent customer service skills • Excellent oral and written communication skills • Detail oriented and quality focused • Flexible, able to adapt to change • Ability to prioritize tasks and meet deadlines • Ability to handle high risk and high volume of transactions.