Technical Support Representative

June 29

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Zinnia

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Zinnia is Where Complexity Ends and Simplicity Begins$1. .$1

Life Insurance and Annuity Administration • Agent Licensing & Commissions • Digital Operations • Digital Transformation • Software

1001 - 5000

Description

• Develop a strong understanding of Zinnia’s products to effectively troubleshoot issues and provide accurate solutions to customers • Remain the sole point of contact for issues that cannot be resolved during the first communication • Document all customer contact and issues using an internal ticketing system • Communicate regularly with management to ensure proper attention to unresolved issues • Work to exceed customers' expectations and create a positive perception of the Zinnia organization • Provide training and/or implementation assistance when required

Requirements

• Bachelor’s degree in technology, business, or a complementary discipline • Ability to quickly and methodically isolate and solve problems • Excellent organizational skills and attention to detail • Independent self-starter with a strong sense of personal responsibility for customer satisfaction • Exceptional verbal and written communication skills, with the ability to interact with customers at all levels • Timely follow-through on tasks and projects • Enjoy working in a fast-paced environment where multi-tasking is common • Proficiency in using Microsoft Suite products (Internet Explorer, Excel, Word, and PowerPoint) • Basic understanding of relational databases and SQL • Ability to quickly and easily learn new software • Willingness to travel if necessary

Benefits

• Excellent career progression and competitive compensation • Health/dental insurance • Parental leave • Profit sharing • 401(k) • Incentive/bonus opportunity • Tuition reimbursement