Workforce Management Associate Analyst

5 days ago

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iRhythm Technologies, Inc.

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iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

mHealth • Wearables • Digital Health • Medical Devices • technology

1001 - 5000 employees

Founded 2006

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• The Workforce Management Associate Analyst supports the scheduling and staffing of Customer Care Advocates to ensure efficiency and compliance. • They assist with analyzing key trends and headcount forecasts to maintain proper staffing levels. • This role also proactively coordinates with real-time adherence specialists, supervisors, and team leads to ensure visibility and alignment for workforce planning needs. • Create data-driven forecasts for resource planning by day and interval time using historical trends and predictive analytics. • Build trend analysis templates to identify key dips in service levels and recommend proactive solutions. • Deliver data-backed staffing recommendations for key holidays, including potential shift releases based on call volume trends. • Determine future headcount needs using statistical modeling and capacity planning tools to optimize resource utilization. • Develop dashboards and reports to track workforce KPIs, including occupancy, adherence, and service level trends. • Analyze real-time and historical data to provide insights into workforce efficiency and recommend process improvements. • Monitor and track attendance, FMLA, and ensure coverage planning using workforce analytics and historical trend data.

🎯 Requirements

• Associate’s degree or equivalent work experience in Call Center WFM, Analytics, or Capacity Planning. Bachelor’s degree may be considered in lieu of direct work experience. • 2+ years of experience in forecasting, staffing analytics, and workforce scheduling. • Emerging proficiency in Excel, SQL, Power BI, or other workforce analytics tools. • Experience working with workforce management systems (e.g., NICE, Verint, Aspect, or equivalent). • Strong analytical skills with the ability to translate data insights into actionable workforce strategies. • Detail-oriented with strong data entry and reporting accuracy. • Excellent communication and interpersonal skills, with the ability to present data findings to stakeholders. • Experience in a healthcare or clinical call center setting is a plus.

🏖️ Benefits

• medical, dental, and vision insurances (all of which start on your first day) • health savings account employer contributions (when enrolled in high deductible medical plan) • cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts) • travel reimbursement for medical care • noncontributory basic life insurance & short/ long term disability • emotional health support for you and your loved ones • legal / financial / identity theft/ pet and child referral assistance • paid parental leave, paid holidays, travel assistance for personal trips and PTO • 401(k) (with company match) • an Employee Stock Purchase Plan • pet insurance discount • unlimited amount of Linked In Learning classes • so much more!