Loan Counselor

January 28

🌵 Arizona – Remote

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🦌 Connecticut – Remote

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+23 more states

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💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

🚫👨‍🎓 No degree required

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Logo of Zippy

Zippy

Mortgage • Home Loan • Affordability • Manufactured Housing • Lending

Description

• Serve as the face of Zippy by providing best-in-class service. • Engage with customers who are past due on their home loan payments. • Understand customers’ financial situations and establish viable solutions. • Conduct outbound calls demonstrating professionalism and empathy. • Assess customers' financial situations and collaborate to find suitable solutions. • Utilize negotiation skills to establish feasible payment plans. • Document all customer interactions and agreements, ensuring compliance. • Educate customers on timely payments and available resources to support them. • Resolve customer concerns effectively and maintain positive relationships. • Provide updates on collection efforts and recommend improvements to management.

Requirements

• 2+ years of experience in a mortgage or chattel collections role. • Fluent in Spanish a plus. • Proven track record of achieving great outcomes for borrowers who are behind on payments. • Comfortable working in a fast-paced startup environment. • Willingness to maintain and ensure a high level of integrity. • Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility in somewhat ambiguous situations. • Excellent written and verbal communication skills. • Comfortable learning new technologies – Zippy uses Loan Pro, OneDrive (Microsoft systems), Asana and our proprietary custom built software.

Benefits

• Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. • Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. • Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment. • Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. • Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses. • Training & Licensing Support: We invest in your professional growth with resources for training and licensing. • Paid Time Off: We offer generous PTO—and we encourage you to use it! • Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. • Parental Leave: We provide paid parental leave to support you and your growing family. • No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge. • Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. • Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.

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