Coordinator - Patient Administration

October 3

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ZOLL Medical Corporation

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Medical Device and Equipment • EMS/Fire Software • Technology • Software • hospital

1001 - 5000

Description

• Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff. • Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases. • Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate. • Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption. • Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer’s environment. • Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies. • Achieve and maintains acceptable performance metrics. • Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA. • Participate in any and all reasonable work activities as assigned and deemed appropriate by management.

Requirements

• High School Diploma /GED required • Bachelor's Degree From a four-year college or university or equivalent combination of education and experience in sales. • Healthcare/Medical Device (Clinical or Billing) experience preferred • Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction. • Ability to proactively plan and work autonomously in close collaboration and communication with others • A high sense of urgency and flexibility to one’s schedule • Superior organizational skills with the ability to multi-task • Problem solving mentality, while being accountable for each task from beginning to end. • Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred. • Effective team player who is also capable of working independently with strong self-motivation. • Must have a valid driver's license