Application Support Engineer

October 17

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Zuora

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Subscription Billing • Subscription Commerce • Subscription Finance • Subscriber Insights • Subscriber Analytics

1001 - 5000

💰 $400M Post-IPO Equity on 2022-03

Description

• The Application Support Engineer provides front-line support for Zuora products. • This role involves troubleshooting, documentation, and customer communication. • Applicants must be available for Pacific Time working hours. • Fully remote position.

Requirements

• At least 3+ years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!) • Experience working with the Salesforce.com platform. • Strong understanding of Salesforce admin tasks. • Basic knowledge of Apex coding. • A self-starter with the ability to work independently, yet able to account for their activity. • Application support experience. • Experience working in a SaaS organization. • Background with billing or financial enterprise applications. • Experience as a developer or QA engineer in an agile development environment • Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance. • Ability to work in a globally distributed team environment, liaising with on-site teams and customers • Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment • Ability to work independently and be a self-starter. • Proven results uncovering solutions that meet or exceed customer needs • A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies • Strong communication skills. • Able to effectively develop materials that are appropriate for the audience • Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences • Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Apex is a definite plus! • Salesforce Admin certification is a plus!

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, “wellness” days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing