ZURU
ZURU is a dynamic company focused on innovation and disruption across various industry verticals. Founded in 2003, the ZURU Group has expanded into three main divisions: ZURU Toys, ZURU Edge (consumer goods), and ZURU Tech (construction). ZURU Toys is recognized as one of the world's leading toy companies, celebrated for its creativity and automation in design and production. ZURU Edge is dedicated to revolutionizing consumer goods, developing new-generation brands across sectors like Pet Care, Baby Care, Personal Care & Beauty, Home Care, and Health & Wellness. Meanwhile, ZURU Tech is transforming the construction industry with advanced Building Information Modeling (BIM) software and automated construction processes. With over 5,000 team members in more than 30 international locations, ZURU continues to push the boundaries in technology and product innovation.
Community Manager - Marketing Administrator
March 12
ZURU
ZURU is a dynamic company focused on innovation and disruption across various industry verticals. Founded in 2003, the ZURU Group has expanded into three main divisions: ZURU Toys, ZURU Edge (consumer goods), and ZURU Tech (construction). ZURU Toys is recognized as one of the world's leading toy companies, celebrated for its creativity and automation in design and production. ZURU Edge is dedicated to revolutionizing consumer goods, developing new-generation brands across sectors like Pet Care, Baby Care, Personal Care & Beauty, Home Care, and Health & Wellness. Meanwhile, ZURU Tech is transforming the construction industry with advanced Building Information Modeling (BIM) software and automated construction processes. With over 5,000 team members in more than 30 international locations, ZURU continues to push the boundaries in technology and product innovation.
📋 Description
• ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. • Role: • You will directly contribute to brand and market success by providing exceptional customer service. • The role will involve managing daily customer interactions on social media platforms and email, monitoring and reporting on customer engagement and working closely with our Brand Engagement Lead and Brand Marketing Manager ensuring a best-in-class customer journey. • To be successful in this role, you will use your product experience as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions that are effectively communicated across all our virtual touchpoints. • Additionally, you will assist the local marketing team with daily marketing operations, such as content translation, product sending, and agency coordination.
🎯 Requirements
• Experience as a community manager (social media) or similar customer service role • Ability to rapidly learn and use platforms such as customer service tools like brandwatch and CMS for website management • Excellent verbal communication and writing skills • Familiarity with social media management and marketing • Ability to use Microsoft Office programs. • Fluent in English and German, French is a plus • Must have the right to work in Germany
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