December 10, 2024
Join Travelers as a Customer Service Advisor Trainee, assisting customers with insurance inquiries remotely. Provide support and service excellence while gaining valuable training.
You need strong communication skills, problem-solving abilities, proficiency in using customer service software, and basic computer skills. Patience and empathy are crucial for addressing customer concerns effectively.
Typically, a high school diploma or equivalent is required. Some employers may prefer candidates with prior customer service experience, but it's not always necessary. Relevant certifications can also enhance your application.
Responsibilities include responding to customer inquiries via phone, email, or chat, resolving issues, providing product information, documenting customer interactions, and collaborating with other team members to improve service.
Benefits include flexible work hours, the option to work from home, gaining experience in customer service, and opportunities for career advancement within the company. It also provides a chance to develop communication and problem-solving skills.