October 20
201 - 500
Customer Success Manager for BetterCloud, provider of SaaSOps solutions.
The average salary for remote customer success engineers is $126,575 per year. This is based on data from 78 job openings.
Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate customer success engineer salaries.
Below is a breakdown of salary data by years of experience:
Experience | Number of roles analyzed | Average Salary |
---|---|---|
π’ Junior Customer Success Engineer (1-2 yrs) | 3 | $96,667 |
π‘ Mid-level Customer Success Engineer (2-4 yrs) | 33 | $121,388 |
π Senior Customer Success Engineer (5-9 yrs) | 40 | $131,446 |
π΄ Lead Customer Success Engineer (10+ yrs) | 2 | $159,600 |
You need strong communication skills, problem-solving abilities, basic technical troubleshooting skills, and familiarity with customer relationship management (CRM) tools. A willingness to learn and adapt, as well as good time management skills, are also important.
Typically, a degree in a technical field like computer science, information technology, or a related area is preferred. However, relevant experience in customer support, a strong understanding of the product, and certifications can also enhance your candidacy.
Responsibilities include assisting customers with product setup and troubleshooting, responding to inquiries, gathering feedback, providing product training, and collaborating with cross-functional teams to improve the customer experience.
Benefits include the flexibility to work from anywhere, opportunities for career growth, exposure to diverse industries, a collaborative remote work environment, and often a good work-life balance.