December 10
Join Travelers as a Customer Service Advisor Trainee, assisting customers with insurance inquiries remotely. Provide support and service excellence while gaining valuable training.
You need strong communication skills, problem-solving abilities, and familiarity with customer service software. Patience, empathy, and active listening skills are also essential for effective customer interactions.
Typically, a high school diploma or equivalent is required. Some positions may prefer or require an associate or bachelor's degree. Relevant experience in customer service or related fields can be advantageous.
Responsibilities include responding to customer inquiries via phone, email, or chat, resolving issues, providing product information, and ensuring customer satisfaction. You'll also need to document interactions and escalate complex issues as necessary.
Benefits include flexible work hours, the ability to work from home, reduced commuting costs, and opportunities for career advancement within the customer service field. You'll also gain valuable experience in communication and problem-solving.