September 15
10,000+
Intern role to support Customer Success in safer transportation solutions.
πΊπΈ United States β Remote
π΅ $20 - $42 / hour
π° Post-IPO Equity on 2014-01
π¨βπ Internship
βͺοΈ Entry-level
π Customer Support
π½ H1B Visa Sponsor
Auto Insurance β’ Life Insurance β’ Retirement Planning
10,000+
π° Post-IPO Equity on 2014-01
The average salary for remote support analysts is $77,064 per year. This is based on data from 102 job openings.
Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate support analyst salaries.
Below is a breakdown of salary data by years of experience:
Experience | Number of roles analyzed | Average Salary |
---|---|---|
π’ Junior Support Analyst (1-2 yrs) | 27 | $61,841 |
π‘ Mid-level Support Analyst (2-4 yrs) | 32 | $74,799 |
π Senior Support Analyst (5-9 yrs) | 41 | $86,616 |
π΄ Lead Support Analyst (10+ yrs) | 2 | $123,000 |
You need strong problem-solving skills, basic technical knowledge, proficiency in customer service, and familiarity with support tools like ticketing systems. Good communication and patience are also essential for dealing with users.
Typically, an associate degree or relevant certifications in IT support, such as CompTIA A+ or similar, are preferred. However, hands-on experience and a willingness to learn can also be valuable.
Responsibilities include responding to user inquiries, troubleshooting technical issues, providing software and hardware support, maintaining documentation, and escalating unresolved problems to senior analysts.
Benefits include flexible working hours, the ability to work from home, gaining experience in technical support, and opportunities for career growth within the IT field.