6 days ago
Entry Level support for Norwegian customers using e-commerce tools in Greece.
October 31
Entry Level Technical Support for E-commerce Tools in Greece.
October 31
51 - 200
Provide technical support for OTOβs eCommerce delivery management systems.
πΉπ· Turkey β Remote
π° Seed Round on 2020-01
π¨βπ Internship
βͺοΈ Entry-level
π Support Engineer
October 8
201 - 500
Technical support for learners in cybersecurity training at OffSec.
π΅π Philippines β Remote
π° Private Equity Round on 2018-09
β° Full Time
βͺοΈ Entry-level
π Support Engineer
The average salary for remote technical support is $87,768 per year. This is based on data from 381 job openings.
Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate technical support salaries.
Below is a breakdown of salary data by years of experience:
Experience | Number of roles analyzed | Average Salary |
---|---|---|
βͺοΈ Entry-level Technical Support (0 yrs) | 1 | $40,000 |
π’ Junior Technical Support (1-2 yrs) | 62 | $73,251 |
π‘ Mid-level Technical Support (2-4 yrs) | 140 | $85,280 |
π Senior Technical Support (5-9 yrs) | 171 | $92,763 |
π΄ Lead Technical Support (10+ yrs) | 7 | $150,936 |
You need strong problem-solving skills, effective communication, proficiency in troubleshooting software and hardware issues, and familiarity with operating systems. Basic knowledge of networking and customer service skills are also important.
Typically, you need a high school diploma or equivalent, but some employers may prefer an associate degree in IT or a related field. Relevant certifications like CompTIA A+ can be advantageous but are not always necessary.
Responsibilities include responding to customer inquiries, diagnosing and resolving technical issues, providing remote support for software and hardware, documenting problem solutions, and assisting with system maintenance and upgrades.
Benefits include flexible work hours, reduced commuting time and costs, opportunities to develop technical skills, and gaining experience in a growing field. You'll also have the chance to work with diverse clients and learn about various technologies.