September 17
Entry-level role providing technical assistance at NoGigiddy.
You need strong communication skills, problem-solving abilities, and basic technical knowledge related to the products or services you'll support. Familiarity with troubleshooting processes and customer service skills are also important.
Typically, a high school diploma or equivalent is required. An associate's degree in a technical field can be beneficial, but relevant experience in customer service or support roles may suffice. Certifications in IT support can also enhance your qualifications.
Responsibilities include providing technical assistance to customers, troubleshooting software and hardware issues, guiding users through solutions, maintaining records of support interactions, and escalating unresolved issues to senior staff.
Benefits include flexible working hours, the ability to work from home, reduced commuting costs, and opportunities to gain technical skills and experience. Remote positions also offer a chance to work with diverse teams and enhance your career growth.