Vendor Account Manager

Job not on LinkedIn

🕒 5 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $47.9k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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MTM, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

⚕️ Healthcare Insurance

🚗 Transport

🌍 Social Impact

💰 $2.5M Debt Financing on 2016-06

Healthcare Insurance • Transport • Social Impact

MTM, Inc. is a healthcare services company that specializes in managing transportation benefits for Medicaid and Medicare programs. Through advanced technology, MTM Health ensures reliable non-emergency medical transportation (NEMT), mobile integrated health (MIH) solutions, and home and community-based services (HCBS) that enhance access to care. The company aims to improve health outcomes by addressing social determinants of health and connecting members with essential community resources.

📋 Description

• Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education • Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination • Coordinate and conduct provider performance evaluations • Conduct off boarding for providers not meeting standard expectations • Serve as the first point of contact for all vendor service requests and escalations • Own the day to day vendor interaction and satisfaction • Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations • Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements • Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues • Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members • Manage and maintain credentialing compliance in accordance with MTM client contracts • Recognize opportunities to educate TP’s contacts on MTM processes when necessary • Work with the Transportation Manager to reduce transportation costs • Build and sustain a strong working partnership with assigned transportation providers • Assist with/participate/facilitate regular provider town hall meetings • Handle inbound service requests and ensure that they are properly assigned or addressed • Liaise with other internal departments as required to resolve vendor’s issues and questions • Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance • Meet or exceed assigned KPI’s and business objectives • Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM • Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

🎯 Requirements

• High School diploma or GED • College Degree or equivalent work experience • Minimum 2 years’ experience as an Account Manager or relevant related experience • 1-2 years’ operational experience • Must possess a valid driver’s license • Demonstrate excellent time management skills • Knowledge of transportation logistics • Persuasive negotiator • Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy • Moderate skills in Microsoft Office • Analytical in using data to drive operational and cost improvement • Demonstrate a high level of ownership • Must be able to demonstrate strong customer service skills • Ability to maintain positive and team focused during high stress situations • Strong ability to pay attention to detail • Excellent communication skills • Ability to maintain high level of confidentiality • Must be able to communicate with staff of all job levels professionally • Ability to prioritize assigned projects, incidents, and requests • Ability to identify with customers' needs and circumstances • Ability to recognize, handle and refer situations of an emergent nature • Adhere to all MTM established protocols and policies • Regular attendance • Experience in Project Management and/or Contract Negotiations is preferred • Experience in Cost Management is preferred

🏖️ Benefits

• Health and Life Insurance Plans • Dental and Vision Plans • 401(k) with a company match • Paid Time Off and Holiday Pay • Maternity/Paternity Leave • Casual Dress Environment • Tuition Reimbursement • MTM Perks Discount Program • Leadership Mentoring Opportunities