Customer Support Representative

7 hours ago

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1840 & Company

Call Center ā€¢ Contact Center ā€¢ Offshore ā€¢ Nearshore ā€¢ Onshore

Description

ā€¢ We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. ā€¢ The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels. ā€¢ This is a part time employment only. ā€¢ Shift Schedule: EST

Requirements

ā€¢ 2-3 years of proven experience in customer support, using Zendesk as a ticketing system. ā€¢ Excellent written communication skills with a professional and empathetic tone. ā€¢ Ability to multitask and manage multiple communication channels simultaneously. ā€¢ Strong problem-solving skills and attention to detail. ā€¢ Familiarity with social media platforms and online chat systems. ā€¢ Self-motivated and able to work independently in a remote environment. ā€¢ Availability to work full-time, including occasional weekends or holidays if required.

Benefits

ā€¢ Flexible remote work environment. ā€¢ Opportunities for professional growth and development. ā€¢ A supportive and collaborative team culture

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