Customer Support Representative

6 days ago

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $620M Series C on 2022-01

Description

• As a Service Representative at 1Password, you will be the primary point of contact for customers engaging us through support channels such as telephone, email, and chat. • This role is essential in establishing the initial tone of our customer interactions, ensuring each one is conducted with the highest level of professionalism and empathy. • In this position, you will tackle a range of moderately complex customer issues, from login problems to billing inquiries, across a global customer base. • You are expected to deliver superior customer service, enhancing customer retention and improving overall customer experiences. • This is a remote opportunity within the UK. The working hours for this role will be Friday to Tuesday between the hours of 5am-1pm BST.

Requirements

• A minimum of 2 years of related customer service experience, ideally in a multi-channel contact center environment. • Strong verbal and written communication skills, with the ability to effectively handle customer interactions across various platforms. • Demonstrated proficiency with customer service software and tools, including CRM systems, ticketing systems like Aircall, and communication tools such as Slack and Notion. • Proven attention to detail, patience, and the ability to maintain a calm demeanor under pressure. • Demonstrated ability to learn and adapt to new technologies and processes as the contact center evolves and support channels expand. • Proficiency in French, German, Japanese, or Spanish is considered a valuable asset.

Benefits

• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly