Customer Support Technical Representative

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $620M Series C on 2022-01

Description

• 1Password protects important information for over 150,000 businesses and millions of users. • Troubleshoot Tier 2 issues affecting customers in the Extended Services team. • Handle complex reliability issues and troubleshoot CI/CD integrations.

Requirements

• 2-3 years related work experience • Working knowledge of cloud platforms, identity platform providers, and adjacent services (e.g AWS, Okta, Docker, Kubernetes, etc.) • Advanced understanding of technologies that impact 1Password products and solutions including developer tools, SIEM platforms, network proxies, VPNs, etc. • Advanced knowledge of Web Service integrations using REST API • Familiar with virtualization and provisioning concepts • Understands cloud infrastructure and has experience deploying containerized applications on cloud platforms • Knowledge of networking concepts like DNS, TCP/IP ports, etc. Experience with troubleshooting tools like dig, IP address lookup, checking ports, etc. • Basic scripting ability and has experience in a broad range of programming languages • Hands on experience with UNIX/LINUX and Windows based platforms • Preferred: previous experience with the 1Password product • Preferred: experience working for an organization in the technology space

Benefits

• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly