Senior Manager, Digital Customer Service and Content

6 days ago

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $620M Series C on 2022-01

Description

• We all have important information we need to manage, and protecting it should be easy. • Over 150,000 businesses and millions of people log in to 1Password. • Our vision is to create a safer, simpler digital future for everyone. • Customer Success team helps customers get the most value from their investment in security. • Digital Customer Success team works with smaller customers. • You’ll support the development of our self-serve customer journey. • Coach and support Customer Success functions around personal cyber security topics. • Your role will continuously evolve as the business learns and grows.

Requirements

• 7+ years of experience in a customer facing roles with 2+ years of experience managing teams accountable for customer retention. • Demonstrated progressive experience with Digital Programs, Customer Marketing, or related experience with technical SaaS or subscription software. • Rich knowledge of the security space with a deep understanding of best practices. • Track record with email campaigns, in-app experience, webinars/events and certifications. • Excellent cross-functional leadership, collaboration and communication skills. • Expert-level analytical skills. • Strong verbal and written skills.

Benefits

• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly