Customer Service Representative

February 11

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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4Patriots

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4Patriots is the preparedness company that families can trust for peace of mind —every day or in a crisis. That’s because 4Patriots offers innovative, high-quality products that help you be more independent and self-reliant. Their product range includes emergency food kits, solar power solutions, and related survival gear designed to keep families prepared in uncertain times.

Emergency Preparedness • Alternative Energy • Survival Products • Natural Health

51 - 200 employees

Founded 2008

🛍️ eCommerce

🛒 Retail

🧘 Wellness

📋 Description

• 4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality products across multiple categories including camping & outdoor, emergency preparedness and health & wellness. • The company is powered by an adaptable, results-focused, data-driven team in a culture that empowers great people to do their best work. • We are searching for a driven, detail-oriented Customer Advocate to join our team. • If you thrive in a fast-paced environment with high standards that holds you accountable and rewards accomplishments, look no further. • You’ll be paid well for your contributions, sound decisions, and results. • Your family is important, so you have the flexibility to balance both home and work according to your needs. • Your natural curiosity will be rewarded through continued professional development opportunities. • Living our core values is non-negotiable; you treat others with respect and dignity and expect it in return. • Fostering an environment of transparency and authenticity, where one can bring one’s whole self to work. • Where differences are celebrated comes naturally to you. • Finally, working in an environment where you are appreciated and valued is an important factor in your work life. • The Customer Advocate’s Mission: is to treat customers as we would want to be treated. • The Customer Advocates are responsible for maintaining customer satisfaction through inbound/outbound phone calls, email support tickets, chats, forums, and any other avenues of communication within the company. • By doing this, the Customer Advocates will resolve problems and make the process easy for the customer while building and maintaining the 4Patriots reputation. • The Customer Advocates' mission is to create an effortless experience for the customer before they hit the “Order” button until they receive their products.

🎯 Requirements

• High School Graduate or GED • 2 years + of contact center experience in a call center-related field, including customer service. • This position is based on Central Standard Time. • Understand the demands of working in a fast-paced environment and provide customer excellence. • Comfortable upselling. • Active listening skills & following protocols precisely. • You must be observant and have excellent judgment. • Strong grammar and communication skills. • Strong computer skills and comfortable working with 10+ systems while answering calls, emails, or chats. • Ability to achieve daily KPIs for phone, email, and chat. • A mindset that is open and ready to embrace change. • Coachable - This is key in hitting required monthly QA KPI measurements. • Required QA KPI measurements are as follows: Employees will have 40+ scored customer interactions each month. • The employee will be scored in sales, order status inquiries, general inquiries, and more. • Scores: 30-day employee QA expectations: 75%, 6 months, and beyond QA expectations: 90% or higher. • A mindset that is open and ready to embrace change. • Consistent attendance is essential and recommended in achieving all KPIs. • For the training weeks, you must have a computer, webcam, and USB headset only (wireless headsets will not be allowed). • Must have reliable wi-fi. • Must have a quiet, distraction-free work environment. • Distraction-free is defined as the following: Closed door with no one in the room. • No people talking in the background (including babysitter, family, friends, TV, and monitors). • No dogs barking. • No working in public areas or vehicles. • Anything that would prevent you from having a quiet work environment. • Use a USB headset only (wireless headsets will not be allowed). • Must pass a background check and credit check. • For the credit check, please see the following: No bankruptcy for the past 7 years • No more than $2,500 TOTAL in open collections • Excluding medical and closed accounts. • We do count student loans. • For example: Not eligible to work for us: Cell phone is $600 + credit card is $2,000 = $2,600 (This would be over the $2,500 limit)

🏖️ Benefits

• 100% remote! • Great Pay and Bonus Program • Company Paid Medical Coverage • Vision & Dental Coverage • 401K with Company Match • Generous PTO Policy • Paid Maternity/Parental Leave • Employee Referral Bonus • Student Loan Repayment Program • Volunteer Time Off • Professional Development Fund • ...and many more