Senior Solutions Engineer

December 7

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Aalyria

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

Description

• Serve as the first line of defense for customers encountering issues, providing high-level troubleshooting and assistance. • Collaborate with customers to understand their challenges and guide them toward effective solutions. • Provide technical expertise to customers regarding product usage, best practices, and custom integration needs. • Act as a liaison and trusted partner between customers and internal engineering teams to resolve complex issues and escalate bugs and influence roadmaps. • Develop and maintain production-quality code to assist with customer API integrations, providing hands-on technical solutions when required. • Collaborate with engineering teams to design and implement tools, documentation, and features to improve API usability and integration. • Engineer custom tooling for customers to bridge gaps between their systems and our APIs, ensuring seamless integration and enhanced functionality. • Identify, diagnose, and troubleshoot issues in complex API interactions and integrations independently. • Develop and maintain comprehensive technical documentation, including best practices, tutorials, and troubleshooting guides. • Gather feedback from customers and developers to shape product improvements and API enhancements.

Requirements

• Practical systems and software engineering experience in product development, integration, deployment, and/or sustainment of systems for commercial and government customers. • Experience with field testing and troubleshooting of complex software systems, preferably involving communications capabilities. • Proven experience in a Technical Solutions, API Integration, or Developer Support role. • Strong knowledge of APIs, with hands-on experience in troubleshooting and resolving API-related issues. • Proficiency in one or more programming languages (Golang, Java, C++, or Python) to support integration efforts and provide technical solutions. • Familiarity with RESTful API principles, protocols, and best practices. • Excellent problem-solving skills with the ability to work independently and handle complex issues. • Exceptional communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. • Experience working with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes) is a plus.

Benefits

• Innovative Environment: Work at the forefront of satellite communications and cutting-edge networking technology. • Customer-Centric Impact: Play a key role in ensuring customer success through technical solutions and seamless integrations. • Career Growth: Take advantage of professional development and growth opportunities in a rapidly expanding company. • Collaborative Culture: Join a supportive team where your contributions and problem-solving abilities are valued. • Flexibility: Enjoy flexible working hours and the option for remote work to promote work-life balance.