Technical Support Specialist - Core Lab

October 7

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Abbott

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Nutrition • Diagnostics • Medical Devices • Branded Generic Pharmaceuticals

10,000+

Description

• Perform emergency repair, preventative maintenance, installation and product updates at customer site. • Establish and sustain active communication link with CSC personnel, and provide daily support for all territories as required. • Provide comprehensive support for the sales organization’s efforts to includerepair and maintenance of demonstration equipment. • Perform modification and engineering updates at customer site. • Adhere to operating procedures. • Manage assigned spare parts at the appropriate inventory levels. • Prepare detailed documentation of each service call. • Complete service documentation and reports in accordance with Abbott policies and procedures. • Provide training of customers on proper operation of Abbott instrumentation on site, as required. • Create and perform Customer Technical Service Business reviews as required. • Recommend performance improvement strategies for territory. • Communicate with Sales Rep any concerns or recommendations. • Develop Achieving Service Excellence as per Core Lab Guidelines.

Requirements

• Bachelor's or diploma with three years of relevant technical experience. • Minimum of 1 to 3 years relevant experience. • Must be able/willing to work the evening/night shift. • Be willing to work unscheduled overtime and travel, as required. • Participate in scheduled 'on call' rotation for after-hours coverage. • Requires lifting and transportation of laptop computer and service tools. • Requires some lifting and relocation of Abbott instrumentation during installations. • Requires travel, including air travel. • Excellent communication and troubleshooting skills. • Ability to work independently. • Must communicate well in English (50% of the time).

Benefits

• Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.