Technical Support Specialist

October 5

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Loopio

WebsiteLinkedInAll Job Openings

Proposal Management Software • Proposal Software • RFP Response • Sales Effectiveness • Proposal Writing

201 - 500

💰 Private Equity Round on 2021-03

Description

• Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. • We provide autonomous, challenging work that allows each employee to master their craft. • We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. • At Loopio, we genuinely support each other, because true success comes from working as #oneteam. • Loopio is looking for a Technical Support Specialist to join our growing team! • In this role, you will work with a team that is committed to providing exceptional product support. • You will be the bridge between the User Support team and Software Development teams - making sure that problems are investigated, issues are logged, and fixes are shipped to our customers quickly.

Requirements

• Excellent problem-solving and critical thinking abilities • Superb research skills, you are driven to understand the root cause of a problem and understand how to source this information through various means! • An inquisitive mind and the desire to learn more about technology and how web applications work • Great communication skills - you’ll be directly interfacing with many teams across the company and customers • Extremely detail-oriented - you'll be analyzing logs, identifying patterns, reproducing and verifying customer issues • Excellent organization skills - you’ll be balancing many priorities • Calm under pressure - continually able to communicate with customers and teams when things don't go as planned • Solution-oriented - you bring ideas and results to the table with the resources you have • 3+ years of professional software support experience within a SaaS or technical environment • Experience with SQL • Nice-to-have: experience with PHP, Javascript, React • Experience with command-line interfaces (CLI) for executing scripts

Benefits

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s • You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year) • You’ll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up! • Join us in regular company socials, AMA (Ask-Me-Anything), and quarterly kick-off to celebrate the big wins and milestones as #oneteam! • You’ll be joining a culture that has thoughtfully built out opportunities for connections in a remote first environment. • We have Employee Resource Groups, various fun virtual activities, and many more moments for us to have fun and learn together! • You’ll be a part of an award-winning workplace and one of Canada’s fastest growing companies with ample opportunity to make a big impact here!