Technical Support Specialist - Core Lab

October 7

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Abbott

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Nutrition • Diagnostics • Medical Devices • Branded Generic Pharmaceuticals

10,000+

Description

• Perform emergency repair, preventative maintenance, installation and product updates at customer site; • Establish and sustain active communication link with CSC personnel, and provide daily support for all territories as required; • Provide comprehensive support for the sales organization’s efforts to include - but not limited to - repair and maintenance of demonstration equipment; • Perform modification and engineering updates at customer site; • Adhere to operating procedures; • Manage assigned spare parts at the appropriate inventory levels. Manage TSS Kits and individual spare parts inventory; • Prepare detailed documentation of each service call, utilizing the assigned laptop computer; • Complete service documentation and reports (service tickets, expense reports, inventory records, contract follow-up, reports, etc.) in accordance with Abbott policies and procedures. • Provide training of customers on proper operation of Abbott instrumentation on site, as required. • Create and perform Customer Technical Service Business reviews as required • Recommend performance improvement strategies for territory. • Communicate with Sales Rep any concerns or recommendations. • Develop Achieving Service Excellence as per Core Lab Guidelines.

Requirements

• Three years (technical) with equivalent relevant experience required. • Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. • Practical experience of interfacing with customers preferred; • Minimum of 1 to 3 years experience; • Must be able/willing to work the evening/night shift; • Be willing to work unscheduled overtime and travel, as required; • Participate in scheduled “on call” rotation for after-hours coverage, including after hours, weekend and holiday Technical Support Hotline; • Requires lifting and transportation of laptop computer; service tools; test equipment; and service part kits, as required; • Requires some lifting and relocation of Abbott instrumentation during installations and / or routine service calls; • Requires travel, including air travel; • Excellent communication and troubleshooting skills; • Ability to work independently.

Benefits

• Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.