Abnormal Security
Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.
Email Security • Business Email Security • Cloud Email Security • Phishing Detection • Business Email Compromise
501 - 1000 employees
Customer Success Operations Manager
3 days ago
🇺🇸 United States – Remote
💵 $95.2k - $112k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Abnormal Security
Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.
Email Security • Business Email Security • Cloud Email Security • Phishing Detection • Business Email Compromise
501 - 1000 employees
📋 Description
• Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity • Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success • Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency • Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks
🎯 Requirements
• 5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company • Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities) • Advanced analytical skills, proficiency in Google Sheets/Excel/Looker/Databricks/Tableau with the ability to interpret data and deliver actionable insights • Deep knowledge of Customer Success tools (e.g., Gainsight) • Experience with additional CS tools, such as Pendo, TaskRay, Smartsheet, and Asana • Skilled in designing scalable processes that grow with the organization • Proven ability to develop and implement strategies that increase Customer Success team efficiency and effectiveness • Strong program management, project management and organizational skills, with a history of managing multiple priorities effectively • Exceptional communication and interpersonal skills, capable of influencing and collaborating effectively across teams • Problem-solving aptitude with a proactive, solutions-oriented approach to overcoming challenges • Detail-oriented, self-motivated, and a strong team player with a robust work ethic
🏖️ Benefits
• Eligible for a bonus • Restricted stock units (RSUs) • Various benefits packages
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