Technical Support Engineer - Secure Access

3 days ago

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Absolute Security

WebsiteLinkedInAll Job Openings

Endpoint Security • Endpoint Visibility • Self-healing Endpoint • Data Risk Management • IT Asset Management

501 - 1000 employees

Founded 1993

🔐 Security

🔒 Cybersecurity

🏢 Enterprise

Description

• Diagnose and resolve customer technical issues effectively. • Manage multiple complex technical issues simultaneously. • Develop expertise in using and supporting Absolute's products and technologies. • Investigate, document, and track product bugs and customer feature requests. • Utilize diagnostic tools and debug files from customers. • Duplicate issues within a lab environment. • Participate actively during team meetings and share knowledge. • Identify trends and provide recommendations to reduce issues. • Communicate solutions professionally to customers. • Protect the security and privacy of Absolute and its customers.

Requirements

• 4-5 years of experience in networking support (client-server experience preferred). • Experience using a case management system and keeping case records up to date. • Work with Salesforce.com is a plus. • Ability to work independently and self-motivated to continue improving technical skills during downtime. • Proficiency with IP networking concepts and protocols: LAN / WAN networking concepts including IP, TCP, UDP, ICMP, routing, and firewalls. • LAN / WAN equipment installation, configuration, and troubleshooting. • Hands-on experience with network protocol analyzers (NetMon, Wireshark, etc.). • Strong working knowledge of various Operating Systems, including installation, configuration, and authentication methods (Windows, iOS, OSX, and Android). • Understanding of virtualization software is a plus (VMWare, Nutanix, etc.). • General understanding of authentication methods such as NTLM, RADIUS, PKI specifically PEAP, PEAP-TLS and RSA token methods. • Experience in configuring wireless networks and VPNs. • Strong verbal and written communication skills, analytical ability, and organizational skills. • Demonstrated ability to read and interpret technical documentation, debug files, and related information. • Experience writing short technical documents and/or knowledge base articles a plus. • Any experience consulting in the mobility area, specifically on infrastructure and network design.