Client Engagement Manager

February 3

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Abzena

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Abzena is a leading biopharmaceutical Contract Development and Manufacturing Organization (CDMO) and Contract Research Organization (CRO) focused on complex biologics, bioconjugates, and antibody-drug conjugates (ADCs). With over 20 years of expertise, Abzena provides fully integrated drug discovery, development, and GMP manufacturing services that span from the initial stages through to commercial production. The company prides itself on its commitment to quality and innovation, helping clients bring life-changing medicines to patients more efficiently.

Immunogenicity Assessment & Protein Engineering • Cell Line Development to GMP Manufacturing • ADCs & GMP Bioconjugation • Custom Chemical Synthesis • Analytical and Bioassay Solutions

501 - 1000 employees

Founded 2001

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• With extensive experience in developing biologics and bioconjugates, we offer a seamless service delivered by fully integrated teams, from early discovery to commercial manufacturing. • Forward-thinking and committed, we find the best solution and use the right technologies to design, develop and manufacture your products to ensure we get vital medicines to patients quickly and safely. • We are dedicated to quality excellence. We are driven to get better treatments to market, efficiently and responsibly by reducing timelines and delivering the highest quality products and services. • We are Abzena. More than a CDMO, we are a responsible and dedicated partner that takes care of your products from concept to patient. • The Client Engagement Manager works within the marketing department to support lead generation and prospection efforts by being the first point of contact to prospective customers. The overarching goal of this role is to drive and support relationships through initial and follow-up interactions from website forms, in-person and digital events, targeted new -account prospection and other marketing driven tactics. You will utilize an array of tools to look for and reach out to new prospective customers and contacts to engage, with the goal being to connect. A successful candidate for this position will be able to develop multi-touch outreach campaigns that engage potential customers to help them understand Abzena’s suite of capabilities. They will also need to be able to clearly articulate an understanding of the CDMO/CRO industry, be able to identify prospective customers, and be comfortable presenting on Abzena’s services.

🎯 Requirements

• Bachelor’s degree in Biology, or related life-sciences degree • Minimum of 3+ years in a client facing role, preferably with a CDMO/CRO or life sciences/pharma company • A high level of energy, creativity, and personal motivation • Ability to analyze and present performance. • Project management skills and understanding how to manage multiple customers and the priorities of multiple internal stakeholders in a complex environment, while still delivering in the form of engagement, leads and sales. • Strong computer skills, including the ability to use Microsoft Word, Excel, and PowerPoint, Outlook, CRM (Salesforce.com preferred), internet search engines and Abzena provided databases and subscriptions. • Possible experience of other systems which integrate with CRM (e.g. Pardot, HubSpot) is a plus • Must be very organized and comfortable with deadlines. • Be results oriented with the ability to be flexible and work well in a fast-paced changing environment. • Comfortable and effective at working individually and with a team on projects. • Excellent verbal and written communication skills is a must • Excellent time management skills • Able to collaborate effectively with other employees and managers to ensure teamwork.