Customer Success Manager - Remote

January 31

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AuditBOT

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AuditBOT is a company specializing in compliance and risk management solutions for SAP systems. Their primary offerings include tools for SAP license management, governance, risk, and compliance (GRC), process control, and role automation. AuditBOT provides solutions to help businesses track, analyze, and optimize SAP system usage, aiming to enhance audit efficiency, detect and mitigate risks, and automate processes. The company's products are designed to improve operational transparency, reduce licensing and compliance costs, and support organizations in meeting regulatory standards. AuditBOT serves a global customer base, including prominent companies across diverse industries, with an emphasis on efficiency and cost-effectiveness in SAP environments.

SAP Security Audit • SAP Risk • SAP Audit • SAP Controls • SAP License Management

11 - 50 employees

📋 Compliance

☁️ SaaS

📋 Description

As a Customer Success Manager (UK) at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. • You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships. • Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives. • Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. • Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. • Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. • Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support. • Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. • Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services.

🎯 Requirements

3+ years of experience in audit, risk management, compliance, and/or management consulting • Proven experience in GRC (Governance, Risk, and Compliance), including implementing, managing, or optimizing GRC frameworks, processes, or tools to meet organizational compliance and security objectives. • 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred) • Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels • Possess the ability to interface with C-level executives to drive program strategy and ROI • Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus) • Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively • Demonstrated fluency in English and German, with written and verbal communication skills in both languages. Knowledge of French would be an advantageous addition, providing added value to our international team (a plus)

🏖️ Benefits

Launch a career at one of the fastest-growing SaaS companies in North America! • Live your best life (LYBL)! £200/mo for anything that enhances your life • Remote and hybrid work options, plus lunch in the Cerritos office • Comprehensive employee health coverage (all locations) • 401K with match (US) or pension with match (UK) • Competitive compensation & bonus program • Flexible Vacation (US exempt & CA) or 25 days (UK) • Time off for your birthday & volunteering • Employee resource groups • Opportunities for team and company-wide get-togethers!