Operations Analyst, EOIR-CHIRP

4 days ago

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Acacia Center for Justice

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Description

• Perform subcontractor administration for REDA systems and processes • Onboard subcontractor and program staff to data systems, including managing access, providing training, and distributing policy and guidance documentation. • Offboard subcontractor and program staff to PRLS data systems, including revoking access and coordinating with program analysts on other offboarding tasks. • Provide regular training and troubleshooting for subcontractor data management staff. • Ensure documentation and internal trackers are up to date. • Support subcontract navigation of data entry systems to ensure accurate and timely data entry. • Ensure quality control of program databases • Run pre-built queries and reports in an analytical database to prepare datasets for verification. • Liaise with subcontractor data staff and Acacia program management staff for quality assurance of data collection systems and their contents. • Conduct iterative verification of subcontractor-inputted data between subcontractor communications and database queries. • Work closely with REDA and programmatic staff to diagnose and handle outlier cases and errors in data entry. • Provide Administrative Support to REDA Staff • Assist in developing training, guidance, and policy for data collection, analysis, and reporting. • Assist in the preparation and review of regular and long-term report deliverables to government stakeholders. • Carry out special projects in support of the program’s research, evaluation, and analytics agenda under the supervision of senior REDA staff • Conduct background research in support of long-term REDA projects. • Expand on querying and other analytics skillsets to support components of large-scale REDA projects. • Support Data Systems and Analytics work across legal service programs and federal contracts at the Operation Analyst level, where necessary • Other duties as assigned

Requirements

• Relevant administrative work experience focused on client relations or customer service. • Strong proficiency in Excel or other spreadsheet software, including an ability to sort, filter, and write formulas. • Proven experience in detail-oriented tasks such as data error checking and correction. • A demonstrated interest in or knowledge of immigration and/or children’s rights issues. • Ability to work on multiple projects effectively and efficiently, both independently and collaboratively with a team. • Excellent interpersonal, verbal, and written communication skills. • Strong organizational skills and the ability to prioritize, multitask, and work under deadlines. • Interest in gaining basic skills in querying, coding in an analytic language, and/or other analytics technology a plus.

Benefits

• Medical/Dental/Vision- Some plans at $0 cost to the employee • Employee Assistance Program • 20 days per year of vacation time • 12 days per year of sick time • 5 personal days • 4 organization-wide Wellness Days • 11 observed holidays, including the last week of December. • $2000 Professional Development Stipend • Home office set-up stipend • Internet Stipend • 401k with 5% employer contribution, no employee participation required. • Student loan repayment assistance. • Gym Reimbursement