Field Operations Technician

September 29

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DSI

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Fulfillment Management Services • Ecommerce Fulfillment • Distribution • Satellite Distributor

201 - 500

Description

• DSI Systems Inc. is hiring a motivated Field Operations Technician Recruiter. • Responsible for supporting the Field Operations Department and managing projects. • Recruit experienced third-party contractors meeting client needs. • Communicate clearly through verbal, written, and telephone channels. • Position requires independent work and organization skills in a fast-paced environment. • Full-time remote opportunity, Monday – Friday 9am-5:30 pm CST. • DSI, family-owned since 1984, focuses on client relationships and growth opportunities.

Requirements

• Use prospecting tools and resources to source and screen potential contractors for the DSI installation program • Coordinate interview and screening calls • Achieves contractor onboarding objectives by recruiting and evaluating prospects/candidates for the installation program • Onboard the cleared tech offices fully to include an overview and extensive details of the programs • Ensure all systems are updated with contractor(s) information • Cold calls in areas of urgent need • Continual follow-up with prospects to ensure paperwork is completed in a timely fashion • Building the brand • Recommend new sources for active and passive candidate recruiting • Build talent networks to find qualified active and passive candidates • Use a multi-channel approach to recruit • Evaluate which sources bring the best candidates • Adhere to laws, rules and regulations • Adhere to personal data privacy regulations • Prepare a report every week for the tasks completed or in progress • Perform duties to assist with hitting monthly goals • Effectively use problem-solving skills to assist in escalation resolution • Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk) • Communicate effectively and promptly, to other departments requiring information regarding order status • Continual communication with technician offices to ensure timelines are met • Ensure technicians are following client compliance guidelines • Other duties as assigned • Ability to be an effective team player with integrity and passion • Motivated to hit deadlines, timelines, and goals • The presence of grammatically appropriate verbal, written, and telephone communication skills • Excellent organizational skills to establish timely reminders for assignment completion and follow-up • The presence of strong attention to details • Ability to compose effective and accurate correspondence • Ability to complete work assignments on an independent basis after explanation and objective of the desired results are given • Ability to establish effective working relationships with all coworkers • Must possess a high degree of intellect and interpersonal skills to communicate with a diverse group of technician offices, customers, clients, and leadership • Ability to exercise sound business judgment when making decisions independently • Preparing, maintaining, and reviewing daily, weekly, and monthly reports as requested • Knowledge of local and regional geographical areas or how to use Google maps

Benefits

• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period • 401k Plan with employer matching • Paid vacation, personal/sick days, and bereavement time • Employee Profit Sharing Program • 50% AT&T wireless discount • Paid training • Advancement opportunities, we prefer to promote from within!