Accountable
Accountable is a tax management platform for self-employed individuals in Belgium. It offers features such as AI-driven tax advisory, automatic tax filing, invoicing, and expense management. The app is designed to simplify tax-related tasks and provide support via AI and tax professionals, making it a comprehensive tool for managing taxes and financials.
Financial services • Tax advice • Accounting • Self-employed worker
Customer Success Team Lead
Yesterday
Accountable
Accountable is a tax management platform for self-employed individuals in Belgium. It offers features such as AI-driven tax advisory, automatic tax filing, invoicing, and expense management. The app is designed to simplify tax-related tasks and provide support via AI and tax professionals, making it a comprehensive tool for managing taxes and financials.
Financial services • Tax advice • Accounting • Self-employed worker
📋 Description
• Führung und Entwicklung eines Teams von 5 Customer Success Managern (m/w/d) im Bereich User Support. • Sicherstellung einer hohen Kundenzufriedenheit durch exzellenten Kundenservice und schnelle Problemlösung. • Monitoring und Optimierung der wichtigsten KPIs im User Support (z.B. Reaktionszeit, Lösungsquote, Kundenzufriedenheit). • Entwicklung und Implementierung von Prozessen und Strategien zur Verbesserung des User Supports. • Enge Zusammenarbeit mit den Product- und Marketing-Teams, um eine optimale Customer Journey zu gewährleisten. • Analyse von Nutzeranfragen und Feedback zur Identifizierung von Verbesserungspotenzialen in der App und den Services. • Erstellung von Reports und Analysen zur Performance des User Supports. • Onboarding und Training neuer Mitarbeiter im User Support.
🎯 Requirements
• Mehrjährige Erfahrung im Bereich Kundenservice, idealerweise in einem schnell wachsenden Tech-Unternehmen • Erfahrung in der Führung und Entwicklung von Teams • Ausgeprägte Kommunikations- und Problemlösungsfähigkeiten • Hohe Kundenorientierung und Empathie • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift • Erfahrung mit CRM-Systemen (z.B. Intercom) • Eigeninitiative, Motivation und eine Hands-on-Mentalität • Interesse am Thema Selbstständigkeit und Entrepreneurship
🏖️ Benefits
• Ein wettbewerbsfähiges Gehalt (50.000 € - 55.000 €) • Wir übernehmen die Kosten für dein Deutschlandticket • Essenszuschuss zu deinem Mittagessen • Unbefristeter Vertrag - Wir wollen langfristig mit dir zusammenarbeiten • Ein internationales, hoch motiviertes Team • Eine langfristige Perspektive mit Aufstiegsmöglichkeiten • Top Arbeitsbedingungen mit Home-Office Option • Teamevents und Offsites in ganz Europa • Austausch mit unserem Büro in Brüssel • Eine steile Lernkurve durch sehr viel Eigenverantwortung • Eine direkte Zusammenarbeit mit dem Management und den Gründern
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