eLearning Support Specialist

October 15, 2024

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Achieve Test Prep

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Achieve Test Prep offers online credit-by-exam and tutoring programs, including customized RN and BSN Bridge Plans for healthcare professionals. Since 2008, we’ve helped more than 22,000 nurses find the flexibility and support they need to get into nursing school and advance their career. We are not a school, but our programs include live online prep sessions, free digital course materials and one-on-one guidance that can help shorten the path to an RN or BSN degree and prepare for the Registered Nursing Licensing Exam (NCLEX). We also offer test prep services to support adults working toward other degree programs, such as dental hygienist, healthcare administration, business and more. Our team consists of educators and creative thinkers from around the world, pairing the latest technology with modern curriculum. We work together to ensure a quality experience for those seeking a more supportive way to reach their goals.Learn more at achievetestprep.com

LPN to RN Online Bridge Programs • Paramedic to RN Bridge Programs • CNA to RN Programs • Med Asst to RN Programs • Dental Asst to Dental Hygienist Programs Online

201 - 500 employees

Founded 2008

📋 Description

• Achieve Test Prep is seeking an eLearning Support Specialist with a successful track record as a reliable, committed, and flexible worker. • The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. • The position directly reports to the eLearning Operations Supervisor. • Verify and update start dates for classes. • Schedule tutoring sessions according to instructor schedules. • Monitor lessons to evaluate appropriate start and end times. • Assist in queries related to the Learning Management System (Moodle). • Respond to and handle complaints and concerns related to eLearning. • Provide effective chat support with strong communication abilities. • Execute schedule coordination tasks as assigned. • Offer dedicated support to both instructors and customers, ensuring a positive experience. • Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.

🎯 Requirements

• High school diploma and scheduling expertise are preferred. • Tech-savvy and highly capable of navigating and improving an eLearning environment. • Ability to manage multiple projects and deadlines. • Knowledge of salesforce platform and development trends and processes. • Strong critical thinking and decision-making skills. • Thrives in an independent, fast-paced work environment. • Proficient with Microsoft Office and Google Workspace productivity software. • Fluent oral and written communication skills in English. • Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.