Technical Account Manager

5 days ago

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Acquia

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Open Source Social Business Software • Technical Support & Expert Consulting for Drupal • Fully-Managed Drupal Cloud Hosting for Enterprises • Drupal Software-as-a-Service • Digital Experience Platform

1001 - 5000

💰 Secondary Market on 2018-08

Description

• As a Technical Account Manager at Acquia, you’ll partner with our customers to translate business strategy into technical success. • You will have the opportunity to work across multiple accounts, technologies, projects and potentially countries. • You’ll work with a group of high-value customers and build strong relationships with them. • Listen to customers. Identify their business drivers. • Build platform strategies to achieve customer business goals. • Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Drupal and Acquia products. • Identify business risks and technical solutions to mitigate them. • Connect customers with other subject matter specialists within Acquia. • Communicate with customers with clarity and courtesy – verbally and in writing. • Work with customers across media such as video calls, phone conferences, and email. • Efficiently balance multiple requests from multiple customers. • Collaborate with other global team members on technical and customer service challenges. • Advise customers on topics such as development workflows, application performance, security, cache strategies, and high traffic events. • Provide Drupal expertise including architecture, configuration, contributed modules, themes, site building and custom modules. • Be open to occasional travel. • You can translate technical discussions for non-technical audiences and vice versa. • You can provide excellent customer service. • You can communicate with stakeholders across the business at different levels. • When problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps. • You can use data and insight to drive customer decision-making. • You are able to efficiently prioritize a large number of competing requests. • You perform work with customer happiness in mind, without compromising the integrity of the work. • You have excellent interpersonal, team cooperation, and communication skills. • You listen and probe to understand, diagnose and what matters most to others.

Requirements

• You have 4-6 years Drupal experience and a developer background with WCM/CMS. • You’ve learned from failure and you thrive on feedback. • You’ve contributed to open source projects and participated in open source communities. • You’ve led a delivery team, architected a solution or are an SME in a specific field. • You’ve had exposure to enterprise or government delivery environments.