Director of Services

April 1

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $150k - $165k / year

⏰ Full Time

🔴 Lead

👔 Director

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Actionstep

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Actionstep is a modern, adaptable law firm management platform that provides midsize law firms with tools to transform their practices into top-performing businesses. With features like document automation, client intake, workflow automation, and comprehensive legal accounting, Actionstep helps firms work efficiently, delight clients, manage profitability, grow sustainably, and oversee operations. The platform incorporates AI to streamline legal processes, improve time capture, client intake, filing, and administration, while safeguarding client and firm data. Actionstep supports various areas of law practice such as bankruptcy, family, and litigation law, and integrates with Microsoft Office 365 to enhance productivity across legal operations.

Legal Practice Management Software • Cloud Software • Accounting Software • Billing Software • Document Management Software

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 Venture Round on 2020-09

📋 Description

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. • The Services Team is the backbone of our organization's commitment to delivering excellence in every aspect of our offerings. • The Director of Services is responsible for leading the Services Department, ensuring the successful delivery of customer-focused solutions, and driving operational excellence within the team. • Collaborate with cross-functional teams to align service offerings with Actionstep’s goals, championing customer satisfaction and continuous improvement throughout the organization.

🎯 Requirements

Essential: • Minimum of 7-10 years of experience in a leadership role within Service Delivery or Project Management preferably in a SaaS environment. • Proven track record of managing large teams and driving operational excellence in service delivery. • Proven experience with Project Coordination or Project Management tools and methodologies (e.g., Jira, Trello, Asana). • Strong leadership and team management skills, with a focus on developing talent and fostering collaboration. • Excellent problem-solving and decision-making abilities, with a strategic mindset and analytical approach. • Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders. • Customer-focused mindset with a proven ability to build and maintain strong client relationships. • Experience in stakeholder management and relationship building at various organizational levels. Desirable: • Bachelor’s degree in Business Administration, Management, or a related field; advanced degree preferred.

🏖️ Benefits

We have a fantastic and inspirational working environment! • Robust medical, dental, vision offerings • 401K with company match • Flexible working and PTO • Take your birthday off • Frequent team building events • Fantastic training and development opportunities • $150K - 165K Base (depending on experience) + Competitive variable