Support Engineer - APAC

15 hours ago

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ActiveProspect

WebsiteLinkedInAll Job Openings

Internet lead validation • lead delivery • tracking and reporting

51 - 200 employees

Founded 2015

📋 Compliance

💰 Series A on 2020-04

Description

• ActiveProspect is seeking a Support Engineer to join our small, but growing Support team • This is both an individual contributor and a client-facing role • This person will be proficient in using our suite of products to efficiently problem-solve technical software related questions and implement solutions for existing clients • You will become a 'go-to' person for technical questions about how our products work • You will work with our Support Engineers, ensuring effective time management, SLA achievement, and a collaborative environment • This is a demanding role that requires client relationship management, project management, communication, and technical software skills • We are looking for candidates that are truly passionate about helping our clients on a daily basis

Requirements

• Bachelor’s degree and/or minimum 4+ years experience in a client-facing technical role • Experience in a start-up environment • Must be a good listener; understand the needs of the client and be able to suggest comprehensive and comprehensible solutions • Ability to learn quickly; become an expert with our products and the supporting technology over time • Outstanding problem-solving skills and attention to detail; must be able to think creatively about issues to find a resolution • Positive, self-starter attitude and desire to exceed client expectations at every opportunity • Attention to detail and absolute focus on the quality of work • Ability to read and understand modern web pages at the HTML/JavaScript/CSS level • Familiarity with common web protocols (HTTP, FTP) • Experience using and managing issue/case tracking systems (Zendesk, etc.), including the ability to implement and provide meaningful reporting metrics from these systems • Excellent customer service, presentation, and writing skills • Internet/online advertising industry experience is a plus

Benefits

• A financially stable company with the freedom and opportunities of a startup culture • Flexible work schedule • Flexible vacation time • A remote-friendly culture with monthly virtual happy hours and team-building events • Retirement plan matching up to 3% of your salary • Health, dental, vision, disability and life insurance