Technical Customer Service Manager

5 hours ago

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ActiveState

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Perl • Python • Tcl • Komodo • IDE

51 - 200

💰 Private Equity Round on 2021-01

Description

•ActiveState is seeking skilled Technical Customer Service Manager to serve as a key technical advisor and advocate for our customers. •This role combines deep technical expertise with a passion for building strong, trust-based relationships. •You will help customers maximize the value of our product, troubleshoot technical challenges, and work closely with their development teams to integrate our solutions into their existing workflows. •Your background in development or DevOps, combined with excellent problem-solving skills, will allow you to deeply understand the customer’s technical landscape and provide hands-on support. •Additionally, you’ll collaborate with our internal teams to ensure a seamless and satisfying customer experience.

Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field. •5+ years of experience in a technical role such as Development, DevOps, or Technical Support. •Previous experience in customer-facing roles is highly preferred. •Strong knowledge of CI/CD tools and pipelines (e.g., Jenkins, Azure DevOps, GitHub Actions). •Proficiency in scripting and automation (e.g., Python, Bash, PowerShell). •Familiarity with cloud environments (AWS, Azure, or Google Cloud). •Hands-on experience with APIs and system integration. •Exceptional communication and interpersonal skills. •Strong problem-solving abilities with a customer-focused mindset. •Ability to explain complex technical concepts to both technical and non-technical audiences. •Proven ability to build and maintain strong customer relationships.

Benefits

•Working for a stable and growing company that offers the positive aspects and personal growth potential of a start-up •Ownership of a mission-critical area of the business and exposure to multiple systems, team leads and key revenue outcomes •The chance to work with a smart, passionate team of people •Competitive salary and bonus •Comprehensive benefits package and health/wellness credit program