Customer Care Associate

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Carewell

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e-commerce • medical supplies • caregivers • home health care

51 - 200

💰 $25M Venture Round on 2021-05

Description

• As a Customer Care Associate, you will be responsible for providing top tier service in order to help and support family caregivers, while remaining loyal to our top company value: Putting people first. • Help, support and care for our customers through quality conversations and customer service experiences • Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation • Ensure every customer feels valued and supported • Build customer relationships based on trust, kindness, and reliability • Recommend products that best serve our customers’ interests • Practice active listening, clarify information, and diffuse tension for upset customers • Participate in ongoing training and learning opportunities • Utilize software, databases, scripts, and tools appropriately • Adhere to all company policies and procedures

Requirements

• Must be located in Alberta, Canada • 1-2 years experience in customer care or service-related industry directly taking care of customers • Proven history of strong service attitude (volunteer experience, passion projects, etc) • Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice • Proficiency with computer skills and strong typing skills • Reliable access to a private, secure, quiet workspace • Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet • Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa. • Ability to complete and graduate from a 3-week training program: Monday-Friday, 9am-6pm EST

Benefits

• CAD $15 per hour • The ability to work 100% remotely • Vacation • Holiday pay, with premium pay for working on the holiday • $250 sign on bonus for holding an expired CNA license or $500 bonus opportunity for holding an active CNA license (bonus is advanced after 6 months of employment but not earned until 1 year of employment)