Bilingual Customer Service Representative - French and English

Yesterday

Apply Now

Receive Emails with Similar Jobs

Citi

WebsiteLinkedInAll Job Openings

Banking • Commercial Banking • Investment Banking • Wealth Management • Credit Cards

10,000+

💰 Post-IPO Equity on 2018-05

Description

• Assist with evaluating and resolving service inquiries from clients across different platforms • Effectively use various computer systems to complete assigned tasks and address account inquiries • Develop and maintain working knowledge of specific groups of Citi products and services • Analyze and identify potential risks and identify solutions that meet client needs • Complete assigned tasks in an accurate and efficient manner • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees

Requirements

• Bilingual (Fluent in French and English) • 1-3 years’ work experience in a related role • Proficient in Microsoft Office and Windows Operating Systems • Demonstrated experience solving customer service inquiries. • Effective verbal and written communication skills • Ability to work in a fast pace environment. • Excellent technical and data entry skills, including the utilization of a 10-key touchpad • Proven ability to navigate multiple systems and customer service platforms concurrently