Customer Service Representative - Banking, Bilingual French/English

2 days ago

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Concentrix

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Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+

💰 Venture Round on 1995-01

Description

• The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. • Provides customer service support and resolution of routine problems and questions regarding client products and/or services. • As a Bilingual Customer Service Representative, solve problems for bank customers and promote card benefits. • Resolve customer complaints and de-escalate emotional situations using our elevation process to meet customer’s needs.

Requirements

• 18 years of age with a High School diploma/GED • 1 year of customer service experience required and experience in contact center is a plus • Able to speak, write and understand French and English which will be confirmed by an assessment • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies

Benefits

• 5 weeks of paid training • Canada benefits – Full medical, dental, life insurance • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience with company-supplied technologies • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • The satisfaction of helping others every day • Lucrative employee referral bonus opportunities • Company networking and leadership opportunities with organized groups in topics like Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness