Bilingual Customer Service Representative
5 days ago
Description
• Respond to incoming calls, emails and chat requests; • Respond to various customer inquiries including warranty claims, online order requests and any other related issues; • Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives; • Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc; • Support customers throughout their shopping experience; • Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.
Requirements
• A minimum of 2 years’ experience in a sales and/or call center customer service environment • Any post-secondary education is considered an asset • Excellent communication skills in English and French , both written and verbal, is required • Avid multitasker • Ability to work in a fast paced environment and deal with a high volume of customer requests • Problem management skills • Computer skills and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, Zoom • Ability to problem solve effectively within company policies and guidelines • Tact and diplomacy at all times with internal as well as external customers • Work in a home environment
Benefits
• Full medical, dental benefits and a deferred profit sharing program • Annual Wellness Credit for any products/services that improve your health and well-being, ie., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment! • Associate Discount Program where you will be able to enjoy some of the world’s best sleep products • Maternity/Parental leave top up benefits • Tuition reimbursement program that covers professional AND personal development • Long service awards, celebrations and other social events • Associate Referral Program • Paid day off to volunteer at your local charity of choice
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