Customer Support Specialist

October 29

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MealSuite

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Food Service Management Software • Food Service Software • Food Management Software • Point of Sale • Menu Management Software

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Description

• MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization. • We help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements. • We are looking for a Customer Support Specialist to support end users via phone, chat, and email. • This position is perfect for energetic individuals who enjoy interacting with customers and managing expectations. • It offers opportunities for long-term career growth or a steppingstone to other positions. • You will field support calls, chat, and email from users with software or hardware inquiries. • You will track support tickets and solve problems using your knowledge of systems and procedures. • You will guide users through diagnostic and troubleshooting processes using diagnostic tools. • Consult user guides to assist in answering inquiries and report issues to the development team. • Participate in system and hardware testing as part of your role.

Requirements

• I have 1-3 years of experience in a customer service support role, with preference for a contact center environment • I have a background in nutrition/dietetics or healthcare foodservice • I possess a customer-centric attitude and excellent relationship-building skills • I have strong analytical and problem-solving skills and an intrinsic desire to follow-up with customers on support issues until resolved • I exercise critical thinking and attention to detail to help customers identify system issues, make improvements, and achieve their goals • I possess strong verbal and writing communications skills and can explain complex topics easily to customers with limited technical experience • I have a proven ability to manage time and prioritize tasks • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. • Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, access to Teladoc medical experts, and a discounted gym membership. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.