Customer Support Technical Representative
October 24
🇨🇦 Canada – Remote
💵 $77k - $104k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Description
• As a Technical Representative for the Core team, your role is to troubleshoot Tier 2 issues affecting our customers. • These issues could include first-level escalations from within our team, more complex reliability issues, and sometimes novel issues from 1Password’s core offering. • This role is within our Customer Experience Department, or CX. • You contribute in the Tier 2 and Tier 1 spaces and take on a supportive role for your junior colleagues. • This is a remote opportunity within Canada and the US, Pacific Time zone preferred. • The starting hours for this role will be between 2pm-4pm PST and includes weekend shifts, i.e. Tuesday to Saturday, Sunday to Thursday.
Requirements
• 2-3 years related work experience • Advanced understanding of technologies that impact 1Password products and solutions including developer tools, SIEM platforms, network proxies, VPNs, etc. • Familiar with virtualization and provisioning concepts • Knowledge of networking concepts like DNS, TCP/IP ports, etc. Experience with troubleshooting tools like dig, IP address lookup, checking ports, etc. • Basic scripting ability • Hands on experience with UNIX/LINUX and Windows based platforms • Preferred: previous experience with the 1Password product • Preferred: experience working for an organization in the technology space
Benefits
• Maternity and parental leave top-up programs • Wellness spending account • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Employee stock option program for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly
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