Bilingual Customer Support

October 22

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Description

• Reporting into the Senior Customer Engagement Team Lead, you will be the first line of contact for all customer inquiries via Live chat and emails. • Work scheduled hours; being available to answer any incoming emails, Live chat questions, etc. • Report directly to CE Manager, Assistant Manager, and Team Lead on any ongoing found issues, or training requirements needed. • Keep Chat times below a 10 min average. • Reach out directly to customers who’ve messaged in, and need follow up. • Be available to work on any projects or tasks assigned by the CE Manager, Assistant Manager, Team Lead, or Head of CE. • Handle Tickets using internal system Zendesk.

Requirements

• Bachelor’s degree or minimum 1 years' work experience. • Excellent written and verbal communication skills. • Must be bilingual in both French and English written and oral communications. • Ability to perform well in a fast-paced and dynamic environment. • Zendesk Experience is preferred. • Knowledge of sports, online betting, or gaming is preferred. • This role requires full flexibility for availability 24/7 between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management.

Benefits

• Health & Wellness - Health & Dental benefits from day 1 • Vacation - Time off is also an important part of self-care! We offer generous vacation to help you create a good work-life balance. • Birthday Off – A day off on your birthday • Learning & Development - We support your professional growth and development through various training programs and opportunities. • Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.