Customer Service Representative - Bilingual (French/English)

December 5

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Concentrix

WebsiteLinkedInAll Job Openings

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

Description

• MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY • The Customer Service Representative - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. • This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. • A great career opportunity with a global organization that nurtures a people-first culture. • Join a diverse team from 70+ countries to help improve customer experiences.

Requirements

• The ability to speak fluent French and English • 1+ year of customer service experience • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Strong computer navigation skills and PC knowledge • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • A desktop or laptop to complete PC and internet testing • High Speed internet (no wireless/hotspots or satellite) and a smartphone

Benefits

• Lucrative employee referral bonus opportunities • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience with company-supplied technologies • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support