Support Specialist

February 14

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ERIS

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ERIS is a leading provider of environmental and property due diligence services, offering intuitive and responsive environmental data solutions. With a suite of products like the ERIS Xplorer Tool, Mobile Field App, and various reports, ERIS provides accurate environmental risk information for Phase I and II assessments, remediation, loan, insurance, or legal evaluations. The company is committed to making complex environmental data accessible and useful for a range of clients in the US, Canada, Mexico, and internationally. ERIS also offers resources on emerging environmental regulations and practices, such as environmental justice and compliance with new standards.

Database Reports • Fire Insurance Maps • Environmental Data • Aerial Photographs • City Directories

51 - 200 employees

Founded 1999

📋 Compliance

📋 Description

• One growing team. • One single-minded goal. • To innovate intuitive, responsive products to make environmental professionals' work lives easier. • ERIS is the fastest-growing company in the environmental risk industry. • Join an exciting, progressive company known for its innovative products and industry-leading service. • The Support Specialist is responsible for providing non-technical support to customers and assisting the SCRIVA team with the onboarding of clients to the report writing platform SCRIVA. • The Support Specialist has exceptional communication and organizational skills, knowledge of SAAS-based systems, will learn ERIS product knowledge, and due diligence industry knowledge to assist clients in utilizing the report writing application to their needs resulting in customer satisfaction and client retention. • This is a remote position that will be in British Columbia or Alberta. • The expected work hours are 9 AM to 5 PM PST.

🎯 Requirements

• University/College degree in Business Administration/Business Management/Computer Science or equivalent education. • ERIS will consider an equivalent combination of relevant education and experience. • 2-3 years of experience in an end-user desktop/business application/business support role. • Solid report writing background with understanding and/or hands-on experience in report authoring technologies. • Solid knowledge of web-based applications and support. • Basic knowledge of computer setup/browser operation. • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done. • Skilled at working effectively with cross-functional teams in a matrix organization. • Knowledge of the commercial real estate industry and environmental due diligence industry is a plus. • Knowledge of HTML/CSS coding a plus. • A greater than proficient understanding and ability to use: MS Excel, Word, PowerPoint, and Outlook required. • Exemplary customer service, telephone manners, presentation ability, multi-tasking – time and calendar management skills, calm demeanor, and maintaining a positive attitude are definite requirements. • Excellent written and verbal communication skills with the ability to clearly articulate opinions and ideas. • Technical savviness with web browsers, PCs, user-access for basic user support is considered an asset. • Strong listening, analytical, problem-solving skills, and attention to detail. • Documentation skills and clearly define/follow workflow or process. • Program testing skills; solutions deployment and maintenance skills. • Fast learner that can pick up existing processes quickly. • Ability to work and thrive in a fast-paced, growing environment. • A valid driver’s license and passport are required.

🏖️ Benefits

• A culture based on caring, ownership, accountability, and integrity. • We encourage a healthy work-life balance in a fast-paced expanding company. • We treat others with respect and fairness and strive for clear and open communication at all levels. • We are passionate about building an inclusive and diverse workplace that others envy.