Order Management and Customer Service Manager

April 18

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actnano, Inc.

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Nano technology experts • Making electronics water resistant • Water Repellency • De-icing • Electronics protection against water

51 - 200

Description

• Order Management and Fulfillment: Manage the fulfillment cycle from order receipt to delivery, ensuring timely and accurate processing. Oversee inventory levels and collaborate with supply chain to manage stock and proactively address potential shortages. Manage priorities and updates for sample and order processing. • Customer Service: Provide general support to customers, handling inquiries and requests through various communication channels. Track and prioritize customer interactions and issues, working with internal teams to resolve and respond ensuring customer satisfaction. Work with internal teams to address and resolve customer concerns, aiming for overall satisfaction. • Shipping and Logistics Coordination: Coordinate order shipments for optimal logistics methods to balance cost and efficiency targets. Act as the main liaison for shipping partners interactions and internal delivery status coordination. • Data Management and System Improvement: Keep customer and order data up-to-date in Salesforce, ensuring accuracy. Manage and refine forecasting tools in Salesforce based on business needs. Identify and implement enhancements within our processes and Salesforce to improve operational efficiency

Requirements

• Proven experience in customer support, order management, or a similar role, with a strong focus on customer service excellence • Proficient in computer skills, particularly in Excel and Salesforce platforms, with the ability to work with complex datasets and systems • Strong analytical skills with the capability to assess customer needs and improve service delivery and inventory management processes • Excellent communication and coordination skills, capable of working effectively with customers and internal teams across time zones • Demonstrated ability to manage and prioritize multiple tasks in a fast-paced environment • Knowledge of shipping and logistics best practices, with experience coordinating with major carriers and managing logistics strategies • Language Proficiency: Fluent in English, with Spanish fluency beneficial due to the international scope of the role

Benefits

• Medical, Dental, and Vision benefits • 401(k) with employer match • Unlimited Time Off Policy • Up to 13 paid holidays per year • Paid Sick Leave, based on local and state laws