Acuity
Acuity is a market-leading industrial technology company that focuses on solving problems related to spaces and lighting through innovative products and services. With two main segments, Acuity Brands Lighting and Acuity Intelligent Spaces, the company designs and manufactures comprehensive solutions including lighting, controls, and building management systems. Acuity is committed to long-term growth through the deployment of capital, technological advancements, and sustainability efforts, operating across North America, Europe, and Asia.
Lighting Fixtures • Lighting Controls • Lighting Solutions • Technology • IoT
Bilingual Customer Representative, English/Spanish
March 26
Acuity
Acuity is a market-leading industrial technology company that focuses on solving problems related to spaces and lighting through innovative products and services. With two main segments, Acuity Brands Lighting and Acuity Intelligent Spaces, the company designs and manufactures comprehensive solutions including lighting, controls, and building management systems. Acuity is committed to long-term growth through the deployment of capital, technological advancements, and sustainability efforts, operating across North America, Europe, and Asia.
Lighting Fixtures • Lighting Controls • Lighting Solutions • Technology • IoT
📋 Description
• Serves as the initial contact for our sales agencies to assist with products, systems and solutions issues. • Takes ownership for assuring that issues are resolved timely and effectively for the customer directly and involving partners in the company for an effective resolution. • This position is first and foremost a key frontline service element of Acuity Brands, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity and timeliness. • Learns products and processes pertaining to the Warranty Services standard work and product playbooks. • Document field labor claims and replacement fixture or parts data. • Learning to utilize LEAN tools to improve processes, communication and resolutions for Acuity Brands products, systems and solutions to drive improved customer satisfaction and a reduction of quality costs
🎯 Requirements
• Bachelor's degree or equivalent in work experience • 0-2 years of experience in Customer Service field • Computer competence and familiarity Microsoft Office programs • Bilingual English / Spanish
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