Customer Support Representative

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AcuityMD

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Description

• AcuityMD is a software and data platform that accelerates access to medical technologies. • You will solve customer questions, triage project requests from customers and internal team members, and build a personalized and empathetic customer service experience. • Be an expert on the AcuityMD application, mastering support tools, and creating articles for the help center.

Requirements

• 2+ years experience in SaaS Customer Support • Must be located in Eastern Time Zone • Excellent customer service skills • Excellent verbal and written communication, and active listening skills • Familiar with CRM tools like Zendesk, Jira, and Hubspot, Google Suite • Patience, time management skills, and the ability to prioritize tasks • Ability to work independently and as part of a team • A strong sense of urgency, empathy, and a sense of humility • Interest or experience in medical technology space • Previous experience with Customer Advocacy programs

Benefits

• Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.