Client Billing Support Specialist

Yesterday

Apply Now

Receive Emails with Similar Jobs

growtherapy

WebsiteLinkedInAll Job Openings

1 - 1

Description

•As a Client Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. •You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. •You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.

Requirements

•You have one year of experience with insurance across multiple commercial & government payers. •You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health •You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients. •You have experience working within various payer portals. •You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication •You love problem solving; you’re naturally curious, especially about health tech •Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else •You are successful working independently and remotely, and adapt well to changing priorities and customer needs •You are comfortable meeting quantitative metrics, including the number of conversations you work on per day •You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth •Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry

Benefits

•The chance to drive impact within the mental healthcare landscape from day one •Comprehensive health insurance plans, including dental and vision •Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to): •Flexible working hours and location (remote OR in-office, your choice!) •Flexible Time Off •Company-wide winter break •Mental health mornings (2 hours each week) •Team meditation •Wellness Stipend •In-office lunch and biweekly remote lunch on us! •Continuous learning opportunities •Competitive salary •The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities